When you use a Reverse Vending Machine to Return and Earn, you can use the options on the touchscreen to have it print out a retail voucher for the full refund amount.
A refund voucher can be spent or exchanged for cash at participating retailers. These vary depending on where the machine is located but generally include Woolworths, Coles and IGA.
You can redeem retail vouchers for up to three years from the date of printing, though we recommend vouchers be redeemed within a few weeks in case of fading.
You can choose to have your refund credited to a registered PayPal account by the Reverse Vending Machine you are using. You will need to download the MyTOMRA app and link it to your PayPal account.
Simply scan your barcode displayed by the MyTOMRA app at the Reverse Vending Machine and then return the cans, bottles and cartons you have brought along. When you’ve finished, select PayPal on the touchscreen and the refund will be credited to your PayPal account.
Cash refunds are available from Over the Counter and Automated Depot return points.
To claim your cash refund simply take your eligible containers to an over the counter site or automated depot return point. After the containers have been returned the person in charge of the Return and Earn return point will give you a refund of 10 cents per container.
Returns of 1500 containers or more will require you to sign a and provide photo identification.
You can do even more for your community when you use a Reverse Vending Machine by gifting your refund to one of our Donation Partners.
Donation Partners are chosen from a list of not-for-profit and community organisations such as charities, sports clubs and schools. There can be up to four to choose from the touchscreen of every Reverse Vending Machine.
The recipients are rotated every three months so that all of our Donation Partners can benefit from donations.
If you would like to donate to one of our Donation Partners, simply return your containers and then select your chosen recipient on the touchscreen. Their account will be automatically credited with the full amount.
The current donation partners are:
Supporting local communities
Return and Earn can support local communities in a number of ways.
Register your interest to become a Donation Partner so people can donate directly to you from a Reverse Vending Machine.
Schools, sport clubs, charities and community groups can collect containers and return them in bulk. Support your local group by giving them your containers and help boost their refund. Contact your local group to find out if they are participating or suggest that they do.
FAQs about refunds & donations
Where can I get a refund?
Eligible containers can be redeemed for a 10 cent refund at any return point. A return point can either be a Reverse Vending Machine, Over the Counter site, Automated Depot or a Donation Station. Find a return point.
How can I get a refund?
To be able to redeem an eligible container, the container should be empty, uncrushed, unbroken and with the original label intact. Eligible containers need to be returned to a return point to get the refund.
Read more information about our different types of return points here.
What refund options are available at a Reverse Vending Machine?
When you use a Reverse Vending Machine to return your containers you have three options to receive your refund:
- Receive a retail voucher which can be spent instore or be exchanged for cash at a participating retailer such as Woolworths, Coles or IGA
- Receive an electronic refund to your registered PayPal account via the myTOMRA app. For more information about receiving electronic refunds, visit the MyTOMRA website.
- Donate your refund to a charity, school, sports club or community group featured on the Reverse Vending Machine.
Where can I redeem my voucher?
Retail vouchers can be redeemed at the retail partner listed on the voucher. Redemption partners include Woolworths, Coles, IGA, FoodWorks and BP, but vary at different machines so you need to check your voucher to know where to redeem.
Remember that vouchers can only be issued by a Reverse Vending Machine, not by an Over the Counter site, Automated Depot or Donation Station.
Does my Reverse Vending Machine voucher expire?
Reverse Vending Machine vouchers are valid for three years. If you require assistance regarding vouchers, please contact our Customer Service Centre via email or call us on 1800 290 691.
FAQs about electronic refunds
How do I get an electronic refund?
Download the myTOMRA App from Google Play or iTunes App Stores and create a TOMRA profile. The app comes with a personal barcode that you scan on the machine to get the direct payment into your myTOMRA profile. Open the app and follow the prompts to link your PayPal account to the app before you redeem any eligible containers.
Once you’ve linked your PayPal account, scan your personal barcode from the myTOMRA app when you arrive at the Reverse Vending Machine to log in. Place all your containers in the Reverse Vending Machine one at a time, then select PayPal on screen. Your refund will be credited to your PayPal account. For more information visit here.
How long will it take to receive my refund via PayPal?
Refunds are credited into your PayPal account when you select the PayPal button on the Reverse Vending Machine screen. The refund will normally appear in your PayPal account within a few minutes but can take up to 48 hours.
How can I access my refund from my PayPal account?
Your refund will be stored as a balance in your PayPal account. You can use it towards purchases paid for with PayPal or log in to your PayPal account to transfer it to your bank account.
Do I have to have a PayPal account to withdraw my electronic refund?
Yes. Currently the only electronic payout option available offered by a Reverse Vending Machine is through PayPal.
How can I add PayPal as an electronic payout option in the myTOMRA app profile?
First, you’ll need to create a PayPal account.
Press ‘Add payout’ on the profile page or through the ‘More’ menu. You will then be redirected to PayPal to connect your myTOMRA profile with PayPal. Press ‘Accept’ and you are redirected back. You will then receive all future refunds directly to your PayPal account.
How can I withdraw my refunds from the myTOMRA profile?
First you need to connect your PayPal account to your myTOMRA profile.
Once you have connected your PayPal account to your myTOMRA profile your refunds will automatically be credited into your PayPal account. You can change your settings to manual payout if you prefer.
How do I create a PayPal account?
Go to the PayPal website or download the PayPal app. Press ‘Sign-up for free’ and follow the steps to create your account.
How can I set up automatic or manual payouts of my refunds?
To change from automatic to manual payout or vice versa, go to your myTOMRA profile, select ‘more’ and ‘payout options’ where you then can change payout preferences.
I obtained a retail voucher from a Reverse Vending Machine. Can I get the refund from that voucher transferred into myTOMRA profile?
No. To claim a direct payment you must scan your barcode before you deposit your containers. If you have printed a refund voucher you must use it in-store or redeem it for cash at a participating retailer such as Woolworths, Coles, IGA or FoodWorks.