Voucher looks OK?
If your Return and Earn voucher has no marks or lines but you scanned it in store and it didn’t work, there is a chance your voucher was placed in a ‘reserved’ state. You may try again in 15 minutes and request that the shop assistant manually type in the 28 digit barcode number.
Voucher has a visible error or fault?
If your voucher has a fault, such as a white line or missing numbers, please fill in the form below.