In this Privacy Policy, ‘us’, ‘we’ or ‘our’ means Exchange for Change (NSW) Pty Ltd | Exchange for Change (ACT) Pty Ltd (ACN 620 512 469 | ACN 625 238 799 (Scheme Coordinator for the NSW and ACT Container Deposit Schemes) and our related bodies corporate. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website regularly as it is your responsibility to ensure that you are aware of our current Privacy Policy.

Other terms and conditions may apply to you such as the collection notices and privacy statements which may be provided to you at the time your personal information is collected by us.

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect the following types of personal information:

Types of Personal Information What this includes How do we collect this information?
Personal Information and Contact Details This may include your:

  • Full name;
  • Date of birth;
  • Mailing or street addresses;
  • Email address
  • Telephone number and other contact details;
  • Photo ID;
  • Signature;

 

 We may collect this information:

  • directly from you when you communicate with us through correspondence, chats, email, and or in person.
  • when you register to use our online services;
  • register your participation or create an account with the NSW Container Deposit Scheme (Return and Earn) and/or the ACT Container Deposit Scheme as a beverage supplier or exporter, Material Recovery Facility Operator, or consumer;
  • when you share information with us from other social applications, services or websites;
  • if you apply for a position with us;
  • subscribe to our mailing lists; and
  • communicate with us during competitions, special events and promotion.
Financial Details This may include your:

  • Bank Account Details; and/or
  • Credit card information

 

 We may collect this information when you register your participation or create an account with the NSW Container Deposit Scheme (Return and Earn) and/or the ACT Container Deposit Scheme as a beverage supplier or exporter, or material recovery facility operator.

 
Information collected during our interactions This includes details of your interactions with us, for example:

  • information you provide us when you make an enquiry or complaint.
  • details of the services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries; and
  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
  • any other personal information that may be required in order to facilitate your dealings with us.

 

 We may collect this information: when you call us or we call you;

  • when you use our online services (such as our websites or our social media channels);
  • when you use our online portal;
  • when you make an enquiry, provide feedback, or make a complaint (via phone, email or in person);
  • interact with our sites, webforms, services, content and advertising;
  • in your responses to customer satisfaction, research surveys and similar activities; and
  • when you communicate with us during competitions, special events and promotions.
Online and digital services information (including behavioural information) We may collect information electronically, which includes information:

  • device ID, device type, geo-location information,
  • computer and connection information;
  • statistics on page views, traffic to and from the sites, ad data;
  • IP address and standard web log information.

 

 We may collect this information when you:

  • use our online services (such as exchangeforchange.com.au, returnandearn.org.au, actcds.org.au or our social media channels);
  • use online behavioural technologies, such as cookies; or
  • interact with our sites, webforms, services, content and advertising.

 

 
Call and Video/Online Conferencing  recording information This may include the voice recording, time, date, number and name of individuals on the call, or aVideo/Online Conferencing call..

 

We will notify you before we record any calls..

  We may collect this information in circumstances where we monitor and record our call with you, when we call you, you call us or leave a voicemail through the phone, or a Video/Online Conferencing call.

 

We will let you know if we are going to record call information.
Camera Surveillance We may collect camera surveillance information which includes photographs or video recordings of people attending our office.. We may collect this information in circumstances where we use camera surveillance (e.g. CCTV) at our office premises for safety and security and you attend our offices in person.

 

We may collect these types of personal information above either directly from you, or from third parties from whom you have authorised us to collect personal information. In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

The applicable privacy legislation to which we are subject (See Privacy Legislation below) contain certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate we make use of the relevant exemptions.

We endeavour to collect your information directly from you. However, in some circumstances, where authorised by you, we may collect your information from third parties, such as your employer or contracting organisations, a service provider or from a publicly available record.

In some cases, you may provide us with personal information which relates to another person (for example, an emergency contact, a job referee, a colleague/employee). If you do so, you agree that you have received permission from these individuals for us to collect, use, and share, their personal information in accordance with this Privacy Policy. You should also let them know about our Privacy Policy (including the information in this Privacy Policy).

 

WHY DO WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION?

We collect personal information that is necessary to provide you with our services, and to carry out our business.

We may use your personal information for purposes which are incidental to provision of our services or for other purposes which are within your reasonable expectation or permitted by law.

The purpose for which we usually collect, store, and use your personal information depends on how you interact with us (for example, whether you are a beverage supplier registered with the NSW and/or ACT Scheme), but may include the following purposes:

  • to facilitate your participation in the NSW beverage container deposit scheme and the ACT beverage container deposit scheme including allowing you to supply, collect, deposit, receive payment for containers as part of the NSW and ACT beverage container deposit Scheme as a beverage supplier, beverage exporter, material recovery facility operator, or network operator;
  • administer and manage your registration or account with the NSW Container Deposit Scheme (Return and Earn) and/or the ACT Container Deposit Scheme as a beverage supplier or exporter, Material Recovery Facility Operator, or consumer;
  • to enable you to access and use, and us to monitor your use of, our website and services;
  • to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • if you subscribe to an online mailing list, to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
  • to reply to feedback;
  • primarily to fulfil our functions and responsibilities as the scheme coordinator under the Waste Avoidance and Resource Recovery Act 2001 (NSW) and the Waste Avoidance and Resource Recovery Act 2016 (ACT) respectively and to comply with our other legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
  • To manage your relationship with us and to do business with you on a commercial basis (including when you are a contractor, service provider or supplier to us);
  • To manage fees and administer billing (including administration of Scheme payments and other third-party payment arrangements) and debt recovery;
  • To test and maintain information technology systems;
  • To investigate any incidents that may occur (both in relation to cyber security, as well as any health and safety incidents that occur at our premises);
  • To handle and respond to any complaints made;
  • to consider your employment application and manage your working relationship with us;
  • to investigate any unauthorised or unacceptable use of the website or any content on the website; or
  • to investigate any fraudulent conduct or suspected fraudulent in connection with the scheme.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

We do not use or disclose your personal information to any person or organisation unless it is directly related to or reasonably necessary for, one of the purposes described above.

 

DO WE USE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?

We will not send you direct marketing communications and information about our service by email unless you have consented to receive direct marketing materials from us. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link). Direct marketing materials which you may choose to opt-out of receiving exclude general factual information about our service.

We will only send these communications in accordance with applicable privacy and marketing laws (such as the Privacy Act) and the Spam Act 2003 (Cth)).

 

How can you opt out?

You are always in control of the direct marketing communications which you receive and can opt-out at any time. Generally, you can opt out by following the relevant opt-out or unsubscribe instructions in the relevant communication (such as email or SMS message).

You can also contact us using the details set out below and to tell us you would like to stop receiving direct marketing communications from us.

 

TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may collect, store and disclose personal information to third parties for the purposes described in this privacy policy, for other purposes explained at the time we collect your personal information and where we are otherwise allowed or required to do so under law.

Some of the parties we may disclose your information with include the following:

  • our employees and related bodies corporate;
  • the New South Wales | ACT government;
  • our scheme partners, including the New South Wales Environment Protection Authority and Tomra Cleanaway, NoWaste/Transport Canberra, City Services and Re. Turn It (Canberra);
  • Scheme Coordinators in other jurisdictions in Australia with Corresponding Law as defined in the Waste Avoidance and Resource Recovery Act 2001 (NSW) to facilitate national harmonisation activities;
  • third-party suppliers and service providers we use for our websites and/or our business in connection with providing our products and services to you these may include IT service providers and third-party storage providers, marketing and communications agencies and data analysis organisations;
  • professional advisers, dealers and agents;
  • payment systems operators (eg merchants receiving card payments);
  • our existing or potential agents, business partners or partners;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us;
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law; and/or
  • other persons, as necessary to facilitate our dealings with you.

 

DO WE SHARE YOUR PERSONAL INFORMATION OVERSEAS?

We generally collect your personal information in Australia. However, it is likely that we will share your personal information with overseas recipients located in the United States of America, Germany, the Netherlands and Pakistan. These recipients include our service providers who may handle, process or store your personal information on our behalf.

For example, we may share your personal information with service providers who assist us with storing our data on secure data storage servers, or with providing and improving our products and services (including our service providers, DocuSign, Infotech ANZ Pty Ltd and HubSpot).

There are other circumstances where we may disclose your personal information to an overseas recipient. For example, where we are otherwise permitted to do so under other relevant laws.

We only ever share your personal information outside of Australia where we are permitted to do so under the applicable Privacy Legislation. Generally, this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable Privacy Legislation.

 

USING OUR WEBSITE AND COOKIES

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other devices. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

 

SECURITY

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. These include using encryption technologies and deploying anti-malware and anti-virus software. However, we cannot guarantee the security of your personal information transmitted over the Internet as no data transmission over the Internet can be totally secure given the prevalence of interception or hacking of data by unauthorised third parties.

 

How long do we keep your personal information?

We will only keep your personal information we store for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations.

 

LINKS

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites or mobile applications, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

 

ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

We will take reasonable steps to ensure the personal information we collect, use or disclose is accurate having regard to the purpose of use and disclosure. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. We will respond to all requests for access and/or correction within a reasonable time.

 

MAKING A COMPLAINT

If you think we have breached the relevant privacy legislation, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details provided below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. We may notify the ACT and NSW governments of your complaint; however, we will not disclose personal information in connection with the complaint unless we have your consent to do so. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

 

CONTACT US

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Exchange for Change

PO Box 3414 Rhodes NSW 2138

Phone: +61 2 9119 8810

E: customersupport@exchangeforchange.com.au

 

PRIVACY LEGISLATION

We are subject to the following privacy legislation under our respective contractual agreements with the ACT and NSW governments:

Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act

The Privacy and Personal Information Protection Act 1998 (NSW)

Information Privacy Act 2014 (ACT)

Effective: Dec 2023